Return Label Request

For a simple and secure return process, we provide DHL Returns Portals. Select the portal for your order’s delivery country and start your return online.

Send us a Request:

Please fill out the form below to request a new return label. We will usually send you a new one within the next 24 hours.

Please make sure to include your order number in the “Subject” or “Message” field. Alternatively, you can provide your customer number or invoice number. This helps us assign your request quickly.

Your request could look like this:

Subject:
New return label for order 123456

Message:
Hello, I need a new return label for my order 123456. Thank you.

Request New Return Label

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Subject

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FAQ – Returns & Exchanges

How long is my return label valid?

The validity of your return label depends on the respective DHL returns portal and the delivery country. The expiration date is indicated on the return label you generated.

Please also note that returns are only possible within 60 days of receiving the goods. Even if the expiration date on the return label goes beyond this period, returns after the 60-day period are not permitted.

Where can I drop off my return?

Please drop off your return at a parcel point or post office of the national carrier indicated on your return label. In Germany, depending on the shipping method, you may also be able to use a DHL Packstation.

Do I need to print the return label?

In most countries, the return label must be printed and clearly attached to the package. In Germany, depending on the shipping method, using a QR code may also be possible.

Can I track my return?

Yes. After generating your return label, the corresponding tracking number can be found directly on the label. Once you have dropped off your return, you can track your package via DHL tracking.

The tracking number is usually also indicated on the receipt you receive when dropping off your package at the parcel point or post office.

ℹ️ Return & Exchange Information

Returns are generally free of charge.
Please note, however, that for refunds on orders shipped outside Germany, the original shipping costs are non-refundable.
Exchanges do not incur any additional shipping costs. Even in the case of a repeated return as part of an exchange, no extra charges will apply.

For more information on returns and exchanges, please visit our FAQ.

❓ Help & Contact

Need assistance with your return?
Our customer service team is happy to help. Contact us by email at
kundenservice@ricano.de or by phone at +49 (0) 228 422 210 7.